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1. REMOVE LABEL
Find your prepaid return label in the original package.
2. PACK
Place the item(s) you’d like to return, along with this Delivery Summary, in the original package or a suitable alternative.
3. ATTACH LABEL
Attach the prepaid return label to the package, over or in place of the original delivery label.
4. POST
Take the package to your preferred drop off point for UPS.
It is not possible to select an alternative carrier for free returns.
More information for this step can be found below.
5. REFUND
Once we have received and processed your return, we will notify you via email and transfer your refund as soon as possible.
If you are unable to locate your return label, you can generate a new one free of charge which will be handled by UPS. Simply log in to your account or as a guest below and follow the steps to print at home.
Ordered before the 19th October 2020?
If your order begins EU_ please click here to locate your order and print your new UPS return label via our existing EU site.
*We launched a new UK based warehouse to ensure we provide a faster and more convenient service to the Republic of Ireland after the UK leaves the EU.
Should you have any difficulty, please contact our Customer Service Team who will be happy to help